What should I do if I make a mistake when making a reservation or if I can't make a reservation?

Please make sure that the payment method you are using is valid:

• When you pay with a debit or credit card, please check the expiration date.
• When you use a cinema voucher or a gift card, you can check its expiration date here.
• When you use a Card 5, you can check its expiration date and the balance of tickets available on your Pathé account.

You can find an overview of eligeable payment methods here.

To ensure that the cinema voucher or the Card 5 is recognized, please make sure to enter its code without any spaces in the dedicated field when booking online.

If your booking was interrupted for any reason and you were unable to complete your order, we recommend refreshing the page and starting the booking process again.

Experiencing a persistent error via your web browser? Try deleting cookies, updating your browser, or booking using a different internet browser (e.g., Safari, Microsoft Edge, Mozilla Firefox, Google Chrome).

Have you noticed that your card was charged multiple times for the same booking? Please follow the refund procedure.

If you still cannot complete your booking, we invite you to click on “Contact Us” and fill out the form, providing the following information:

• The payment method(s) used
• The cinema voucher / Card 5 number (if applicable)
• The error code displayed
• The time and date of the failed booking attempt
• The screening details: cinema, movie, time & date
• A screenshot of the issue encountered, if possible
• Proof of payment (if applicable)